The Value We Add - Part 3 - The Service

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Onboard built its business on the basis of relationships.  Like any relationship it is based on trust.  Trust that you can depend on someone to deliver what they say when they say it will be ready.  Trust that the recommendations that you receive are in YOUR best interest, not ours.  Trust that what you are receiving from Onboard is appropriate and reliable.  Trust that the solutions you have been provided set you apart from your competition.  We refer to ourselves as the Mercedes of local information.  At first glance, this sounds nice but it can easily be misconstrued. As everyone knows, Mercedes Benz is a very expensive car company.  What many do not know is that, dollar for dollar, a Mercedes is one of the single best automotive values you can consider.  Look at it this way; if you buy a $10,000 car you get a $10,000 car.  You get a car that is, for lack of a better description, disposable after 5-7 years.  Now a $50,000 Mercedes, if taken care of properly, could easily last you 35 years.  From a breakeven economics perspective, you can’t go wrong with either.  There are intangibles involved here that must be considered.  There is the service you get from Mercedes Benz, the courtesy calls  to remind you to service the vehicle, the follow-ups to see if you are satisfied.   As well as the reliability of that servicing with a guarantee that it is being done by the best in the business.  Also, let’s not forget the lifestyle of driving a Mercedes Benz – one of the sexiest vehicles of affluence in the world.

When you look at it from that perspective, what would you rather drive?

Onboard is no different.  Our clientele not only understands the price or the quality of the products they get from Onboard  but also the value of what they are receiving.  Value is a tricky concept and it is lost on many people.  Simply put, you get what you pay for.  From initial delivery of our products, to the servicing of these products, to the industry expertise; you will never find a better value for your business dollars.

One thing that separates us from our competitors is accountability.  We pride ourselves in making sure no stone is unturned when it comes to resolving client issues.  Not only do we go the extra mile to research any data point error or query, we also keep each client abreast to our findings every step of the way.  We have a dedicated team that’s fully committed to ensure every question is answered.  If it’s incorrect, we’ll fix it.  If it’s not, we will explain why and take it from there.  There are no loose strings.  There are no cryptic outcomes.

We are one of the few companies that truly treat clients as partners.  Our company’s culture is based in keeping a family-like atmosphere and any new client that comes on board is no different, they become part of our family.  With this approach we have been able to build close ties with our client base.  Like any family, we work together to solve issues and also to better each other. 2006-mercedes-benz-e-class-paris-19 Another very valuable asset Onboard provides is the people that consult their clients from a strategic and tactical perspective.  The trust our clients have put in us, allows for an open channel where Onboard can participate early in any new development.  Our relationship managers come from a number of different facets of business and work together to ensure that we look at each challenge from as many vantage points as possible.  Using many different perspectives gives our solutions greater validity since they are developed with different types of people in mind.  We have over 150 clients.  We know what works well and what works not so well.  Onboard has a stable of best practices for each and every product and each and every challenge we have faced.  We combine these for each client to produce the best possible custom solution for their objectives.  There are no canned solutions here just as there is no single universal answer to a question such as, “what will work best for my business?”  Every business has its own set of unique objectives and they all deserve their own solution.  Some are more different then others but all are tailored to our clients’ business.

Through this ideology, we build and maintain our relationships through trust and a solid track record.  Our clients don’t think that we care about their business – they KNOW we do through our actions and our adherence to delivering an exceptional level of service that cannot be matched by anyone in the industry - period.

-Patrick Healy

Image Credit: Concavo Wheels on Flickr.com