Dave Kott joined Onboard's team as a Relationship Manager at the beginning of the year. These are his insights on today's housing market and how being a Red Sox fan at Onboard is working out for him.
OI: What does your role entail? DK: My role is a complex one. As a Relationship Manager not only am I responsible for knowing the temperature of my clients' businesses, but how to "diagnose" and "treat" those temperature readings. For me if it's a warm reading it usually means that Onboard content and services are extremely core to the client's business and we are offering consultations to help grow our client's business. A cold reading is just the opposite in terms of being core to their business and I must make sure that the communication line is open and that we are making sure that the client is receiving value from us above and beyond the content we delivered to them. Of course there are varying degrees in between, but you get the idea.
OI: What are some of the challenges? DK: I need to always think of how certain individuals within our company can offer their expertise on any given subject matter. Knowing when and how often to bring these resources to the table is challenging, since time is money and people are busy, but ultimately it is in all of our best interests to come up with strategic and well thought out solutions for our clients. I alone can not make it all happen for a client, but as a team we are capable of bringing out the best solutions for our clients which will further our growth and development as a company.
OI: How did you manage to get a job at Onboard as a Red Sox fan? DK: I think it was because I didn't hide the fact and maybe Onboard saw this as a golden opportunity to gang up on a BoSox fan. Also, I feel most companies with an entrepreneurial spirit attract a type of person who seeks a challenge and an ability to take on additional responsibilities quickly, and I hope this was a small part in their decision.
OI: Tell us a little bit about where you're from and where you live now. DK: I grew up outside of Boston (yes as a Red Sox, Celtics, Bruins, and Pats fan), but managed to live in Wisconsin, Virginia, NJ, NYC, and now Long Island.
OI: What is a typical day at Onboard like for you? DK: Never a dull a moment and always interactive with both our internal teams and clients. I love it and it's what I have been doing for the past 15 years.
OI: What is one thing you'd like to see happen in the 2010 marketplace? DK: I would like to see home sales surge over the next couple of months, and in the long run return to a more stable pattern of growth. I think we are heading in the right direction since I read that the pending homes Sales index for February was 97.6 and was 17% ahead of the index in February last year. I'm not sure what percentage of this growth is coming from the tax credit, but overall I see this as a very good sign for the industry. I think we will know exactly where we are when the May index is released, since this is typically a strong month for the industry and the numbers will not include the tax incentive.